Contact Policy


We are always happy to hear from you. Please note the following guidelines regarding communication with GD-GlowDesk:

1. Response times:
We typically respond within 24 hours for general inquiries and up to 48 hours for more complex matters.
These are estimated response times only. We do not commit to or guarantee a specific timeframe for replies.

2. If you did not receive a reply:
You are welcome to resend your message. Please verify that the email address you used is typed correctly, as delivery issues may occur due to incorrect formatting or casing. In addition, please make sure to check your spam or junk folder sometimes our emails land there by mistake.

3. Business proposals and offers:
We are generally not interested in external offers, sponsorships, or unsolicited business inquiries. Therefore, a response is not guaranteed.

4. Suspicious or irrelevant messages:
We reserve the right not to respond to messages that appear misleading, suspicious, or unrelated to our business.
If you believe we have made a mistake, you are welcome to reach out again.
WhatsApp 

To get in touch with us via WhatsApp, please click the following link:

Support hours:
Monday to Thursday 08:00 to 21:00
Friday & Saturday  Closed
Sunday Closed

Please note:
 We do not guarantee an immediate response, especially during busy periods.
However, in almost all cases, we respond within a few minutes to a few hours on the same day.
If we do not respond within a reasonable time, feel free to message us again — we won’t mind.
 If the matter is urgent and we haven’t responded via WhatsApp, you may also reach out by email (services1@gdglowdesk.com).

Note:
Unsolicited advertising, promotional content, or irrelevant business offers will be automatically flagged and marked as spam. We do not respond to such messages.

For any other questions, contact us at
services1@gdglowdesk.com

Thank you for understanding,
GD-GlowDesk

Please note: This is a custom policy page and may not appear in the official policy section of our website. For full details, visit our main Help & Support pages.